Bay Alarm Medical Review


Headquartered in California, Bay Alarm Medical has for more than seven decades been providing medical alert systems to their customers. They have done this with the aim of protecting citizens independence, health and their family lives.

The medical alert systems provided by Bay Alarm Medical are designed for simplicity. The packages traditionally consist of a base station and a transmitter (necklace or wristband).

Why seniors require medical alert systems

Having a medical alert system is not designed to be there to restrict you, it is there to provide a simple option for you if you require assistance. It is an unfortunate truth that accidents happen to us all, so it is best to be prepared. The statistics provided by Bay Alarm Medical’s website suggest there is a good chance that it could happen to you and the effects of a fall can be fatal:

  • An older adult is treated for a fall in an emergency room every 18 seconds.
  • From this, one of those who have an accident will die courtesy of those injuries every 35 minutes.
  • Falls are the leading cause of both non-fatal and fatal injuries to seniors in the USA.

Once you press the button

If you press the help button, you will be connected to the monitoring center via a two-way voice call. Then, depending on the type and extent of emergency, the representative on the call with you will either alert the emergency services or a caregiver. On average it takes 45 seconds or less for you to connect to one of Bay Alarm Medical’s monitoring technicians.

If you fall when wearing the fall detection device, that may also contact the monitoring center, though this is not always 100% accurate.

Call centers

To ensure a smooth operation around the clock, Bay Alarm Medical has two call centers which are in Utah and Idaho. Each call center is CSAA Five Diamond Certified.

The vial of life

It is an excellent name and it plays a very important role in ensuring you receive complete coverage from Bay Alarm Medical. The vial of life comes free with every system that you order.

What it consists of is a pamphlet which customers use to provide health and medical information. This information (which includes your complete medical information) is used when an emergency occurs, and you are unable to speak for yourself.

Fall detection

Whether at home or on the go, you can take advantage of the waterproof fall detection device. The device is both lightweight and compact with a range of up to 800 feet and has a two-year battery life.

Be aware that it does not recognise 100% of falls and can be prone to false alarms, although if that does occur, the issue can be quickly and easily resolved.

Bella charms

At Bay Alarm Medical they offer you a unique and charming accessory. Their bella charms can turn your help buttons into a fashion piece. These hand-made charms clip on to the back of a necklace help button. Although they are only for necklace help buttons, they are interchangeable.

The charms you can select are Stella, Bellarosa, Fantasia and Marina.

Products offered

At Bay Alarm Medical they go into great depth with the products and services that they offer. Once you choose the type of product you are looking for (In-Home Medical Alert, 4G LTE GPS Help Button, In-Car Medical Alert or Bundle & Save), you can then go in to further detail by selecting the package which provides you the right amount of coverage that you are looking for.

In-Home Medical Alert

With a system that has two-way communication, a 32-hour battery backup and is travel easy (you can take your response with you when you travel on holiday in the USA), you do not need to look any further than the In-Home Medical Alert system to cover your home-based safety requirements.

  • Basic protection – $19.95 a month
  • Preferred protection – $29.95 a month
  • Premium protection – $39.95 a month

4G LTE GPS Help Button

This system provides a mobile GPS medical alert system so that you can be sure you remain protected wherever you are, every hour of the day.

  • Basic protection – $39.95 a month
  • Preferred protection – $49.95 a month
  • Premium protection – $59.95 a month

In-Car Medical Alert

A device which is specifically designed and caters for use in cars.

  • In-Car – $29.95 a month
  • In-Car and In-Home – $39.95 a month
  • Full coverage – $69.95 a month

Bundle & Save

This option includes complete protection. Through this package you can choose to be covered at home, on the road and when out and about.

  • In-Home and GPS – $49.95 a month
  • In-Home and car – $39.95 a month
  • Full coverage – $69.95 a month


Through selecting a package on offer with Bay Alarm Medical, you will receive a high quality and complete service. However, you may decide that you can improve your experience through the inclusion of optional accessories. Some of these options may come for free, courtesy of the package you select. A selection of those accessories is displayed below:

  • Lockbox
  • Bella charms
  • GPS Alert System
  • Automatic fall detection pendant
  • Protection Plan
  • Pendant or wrist button
  • Wall button

The pros of choosing Bay Alarm Medical as your provider

A stellar reputation with a long and great history is not the only reason to consider selecting Bay Alarm Medical as the provider for your medical alert system. A few compelling reasons to select a system with them are listed below:

  • The pendant and wristband are waterproof.
  • Free activation.
  • Free monitoring for spouses.
  • Coverage in all 50 states of the USA.
  • 170 languages covered with Bay Alarm Medical.
  • No long-term contract.
  • A Warranty Protection Plan is available.
  • Call centers are CSAA Five Diamond Certified.
  • For lost or damaged accessories, the Warranty Protection Plan means replacements will be 50% off.
  • Those who are part of senior organizations may be eligible for discounts.
  • Referral scheme.
  • 30-day risk free trial.

The cons of selecting Bay Alarm Medical as your provider

  • As with fall detection with other providers, they are not 100% accurate and it is recommended you still press the emergency button in the event of a fall.
  • It is not made clear whether you may receive coverage through Medicare or Medicaid.
  • The Warranty Protection Plan coverage.

Medicare or Medicaid coverage?

It is essential that you do due diligence to determine if coverage is available to you for reimbursement. Long Term Care Insurance can cover the costs and services of the medical alert systems.

Additional discounts available

If you are part of a senior organization (American Seniors Association, USAA, AARP, AMAC and more), you may be able to secure discounts on the products available. Note, the discounts you may be able to secure with your memberships to senior organizations cannot be combined with other sales offers available.

I have broken my equipment, What Now?

In the event of your equipment breaking, you are covered under the Warranty Protection Plan if the break is due to “wear and tear” or manufacturer defect. If that is the case, it will be replaced at no cost.

However, if equipment needs to be replaced because you have damaged it, lost it or mishandled it, then you are charged to replace any of that equipment. The Warranty Protection Plan will cover 50% of its replacement value.

Bay Alarm Medical offer a Warranty Protection Plan which includes a surge protector and one-time replacement of either your medical base station or device per calendar year.

There is also a Premier Protection Plan available.

Referral scheme

With the referral scheme on offer, both you and your referral can receive a free month when they sign up to Bay Alarm Medical. The referral must sign up to either the semi-annual or quarterly plan.

30-day risk free trial

What this consists of, is if within the first 30 days you decide you no longer want the medical alert system, you can receive a full refund in return for cancellation. When issuing a refund, Bay Alarm Medical will issue the refund, minus shipping.


In conclusion, Bay Alarm Medical look to provide you a plethora of options with varying degrees of coverage which you can select according to your personal preferences. The systems on offer are both mobile and cover every state in the USA. They also offer numerous accessories to make sure you find the exact experience you are looking for from your medical alert system.